Our Team

We are very proud of our highly accomplished staff. Each staff member has chosen Reliant LifeWorks as their professional home and place to come together to make a difference in the lives of our patients. Our team has a breadth of talent, advanced degrees and specialized certifications, and a passion for ensuring that patients have access to healthcare solutions that offer the best outcomes for their specific health issues.


TammyKroetchTammy Kroetch, Co-Founder and CEO

Tammy Kroetch is the CEO and co-founder of Reliant LifeWorks. Tammy assembled a team of healthcare professionals to develop leading-edge, patient-centered care. Tammy is committed to Reliant LifeWorks exceeding client expectations while reducing costs through automation and precision handling and delivery.

1730 Mike Kroetch webMike Kroetch, Co-Founder and COO

Mike Kroetch is the COO and co-founder of Reliant LifeWorks. With almost 20 years of experience in the transportation industry, Mike coordinates Reliant LifeWorks pharmacy deliveries and logistical processes.

AlyciaMassieAlycia Massie,  Executive Director

Alycia Massie is the Executive Director at Reliant LifeWorks. She has many years of management and client service experience. Alycia enjoys helping patients tailor their care with individualized services.

ShannoPottsShannon Potts, Pharm. D., Director of Reliant LifeWorks

Shannon Potts is a graduate of the University of Washington School of Pharmacy. Her certifications and specialties include geriatric pharmacy, medication therapy management, custom compounding, and hormone replacement therapy. Shannon has the lead role in the Reliant LifeWorks Travel Clinic, counseling and immunizing patients prior to their international travels.

KaleyHughesKalie Hughes, Pharm. D., Hormone Consultation Pharmacist

Kalie Hughes is a graduate of Washington State University where she obtained a Doctor of Pharmacy Degree. Kalie works one-on-one with all Reliant LifeWorks hormone patients, tailoring care to their individual needs by counseling and working closely with the patient’s physician. She has over 10 years of experience in the hospital setting and has been with Reliant since 2013.

JessicaBerghoffJessica Berghoff, R.D., Registered Dietitian

Jessica Berghoff is a Registered Dietitian who graduated from Washington State University with a B.S. in Exercise Physiology and Nutrition. She brings a wealth of knowledge and experience in health and wellness to each patient. Professional experience includes:  working in cardiac and pulmonary rehabilitation, instructing group exercise classes, group lectures on nutrition, and individual health coaching. Jessica’s goal is to use your personal health preferences for optimal long-term outcomes.

Karen Miller, Account Manager

Karen Miller is an account manager for Reliant LifeWorks and a graduate of Whitworth University where she obtained a bachelor’s degree in Business Management. Karen enjoys promoting Reliant Lifeworks and creating collaborative partnerships with customers. Karen brings many years of experience in sales, marketing, customer service and billing and is passionate about the products and services Reliant LifeWorks has to offer.

KarrieThomsonKarrie Thomson, Account Manager – ITG Diet Program

Karrie Thomson is an Account Manager at Reliant Lifeworks. She has many years of management experience in her previous positions working within the Computer Software and Communications Industries. Karrie is specialized in our ITG Diet Program, where she just successfully finished the program herself. She provides excellent insight to the program and works closely with each patient to help them succeed in their journey to living a healthier life.

hyacinth craft

Hyacinth Craft, CPhT, Office Manager

Hyacinth Craft is the Front Office Manager and a pharmacy technician at Reliant LifeWorks. She has been working in pharmacy since 1999, and is a Nationally Certified Pharmacy Technician. Her work experience includes:  hospital outpatient, high volume retail and long term care pharmacy. Hyacinth studied at Spokane Falls Community College and specializes in billing and customer service. She enjoys collaborating with Reliant LifeWorks patients and staff to achieve patient goals and needs.


KathyAbrahamseKathy Abrahamse, CPhT, Certified Compounding Technician

Kathy Abrahamse is a Certified Compounding Technician with over 10 years of compounding experience and over 20 years as a Pharmacy Technician. Her educational background includes training through the Veterans Administration Hospital as well as Professional Compounding Centers of America. Kathy provides Reliant LifeWorks patients with quality, individualized medications to optimize their treatment plan.

Ann Otlewski, Pharmacy Technician

Ann Otlewski is a pharmacy technician for Reliant LifeWorks. She has over 14 years of experience as a technician, having previously worked in the hospital setting. Ann obtained her Associate’s degree in Applied Science from Spokane Community College. She works with each of the Reliant LifeWorks hormone patients to properly fill and dispense their unique medications.

1663 Mary Baddeley web

Mary Baddeley, CPhT, Certified Compounding Technician

Mary Baddeley is a certified compounding technician at Reliant LifeWorks.  She enjoys working with Reliant LifeWorks pharmacists to fulfill the needs of each patient and has always been interested in medicine and how it works in the human body.

VickyWilliamsVicky Carr, CPhT, Billing Manager

Vicky Carr is a billing manager for Reliant LifeWorks. She has been a licensed pharmacy technician since 1994. Vicky provides patients and healthcare providers with specialized prescription billing assistance.

JacobCrispJacob Crisp, Pharm. D.

Jacob Crisp graduated from WSU College of Pharmacy in 2010 and joined the Reliant Team shortly afterwards. As an intern and pharmacist he has many years of experience in the retail hospital and long term care setting. He has extensive experience in IV compounding, IV antibiotic dosing and monitoring, and anticoagulation management.

Rachel Duffle, Pharm. D.

Dr. Rachel M. Druffel received the Roche Pharmacy Communications Award in 2006 and serves as a Washington State Pharmacy Preceptor since 2007. She has multiple licensures and specialized certifications in addition to extensive practical experience in such areas as Pharmacy management, compounding, counseling and immunization. Rachel excels at building strong, trusting, long term patient relationships with Reliant LifeWorks patients.

BriannaGollBriAnna Goll, Pharm. D.

Dr. BriAnna Goll graduated from Washington State University College of Pharmacy and is currently licensed in both Idaho and Washington. BriAnna has developed close relationships with many our clients beyond the Spokane area.

HeatherKroetchHeather McHenry Kroetch, R.Ph.

Dr. Heather McHenry-Kroetch is a Registered Pharmacist who earned her Doctor of Pharmacy at Washington State University. She is a member of the Washington State Pharmacy Association and Rho Chi, the Academic Honor Society in Pharmacy. She brings experience in retail, ambulatory, clinical and institutional pharmacy, with a special emphasis in anticoagulation therapy to Reliant LifeWorks.